Story 2: Anonymous Safe Space Chat
| Field | Value |
|---|---|
| Story ID | NGE-21-2 |
| Story Points | 21 |
| Sprint | Sprint 44-45 |
User Story
As a Student
I want to send anonymous messages to the School Counselor
So that I can share my struggles without fear
Conditional Anonymity
| Scenario | Anonymity |
|---|---|
| General stress | ✅ Anonymous |
| Bullying | ✅ Anonymous (can request reveal) |
| Self-harm | ⚠️ Auto-reveal to counselor |
| Abuse/POCSO | 🚨 Mandatory report |
24/7 Crisis Response
Multi-layer escalation even after school hours:
- Immediate AI response with helpline numbers
- SMS + WhatsApp + Voice to counselor chain
- Parent notification
- Professional helpline bridge