Story 17.5: Feedback & Support Tickets
| Field | Value |
|---|---|
| Story Points | 9 |
| Sprint | Sprint 77 |
User Story
As a User
I want to submit support tickets when AI cannot help
So that I can get human assistance for complex issues
Key Features
- Create support ticket with description
- Auto-attach AI conversation history
- Screenshot attachment support
- Priority selection (Low/Medium/High/Urgent)
- Ticket status tracking
- Email notifications on updates
- In-app notification when resolved
- Satisfaction survey after resolution
Ticket Categories
| Category | SLA |
|---|---|
| Technical | 4 hours |
| Billing | 8 hours |
| Feature Request | 24 hours |
| Other | 12 hours |
Ticket Status Flow
Open → In Progress → Waiting → Resolved → Closed
↓
(Reopen)